Trust
Patient data stays in the EU, and your organisation stays in control.
Carely is hosted in the European Union on AWS and certified to ISO 27001. Your organisation remains the data controller; Carely acts as processor under a data processing agreement. AI supports patient communication with human oversight.
Hosted in the EU on AWS · ISO 27001 certified · GDPR by design.
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Hosted in the European Union
Carely runs on AWS infrastructure in the EU. Where data is transferred outside it, transfers rely on standard contractual clauses approved by the European Commission under Article 46 GDPR.
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ISO 27001 certified
Information security is managed under a certified programme, with organisational, technical and physical measures safeguarding against unauthorised access, disclosure and destruction.
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You remain the data controller
Carely Digital d.o.o. acts as your processor under a data processing agreement accompanying the platform subscription. Your organisation decides what is processed and for which purposes.
Engineered for healthcare from the ground up.
Patient data stays in the EU, your organisation retains control and AI supports communication with human oversight.
Carely’s AI runs in a controlled environment on Amazon Bedrock within the EU. Patient data is not shared with model providers or used to train foundation models. Your organisation remains the data controller, with Carely acting as processor under a data processing agreement. AI outputs can be reviewed before they reach a patient.
Where the data sits
One record, alongside the systems you already run
Carely works alongside your existing clinical and communication systems rather than replacing them. Website inquiries, clinical events and patient messages meet in one relationship history that your organisation owns.
Automated decision-making does not take place on the platform. Carely prepares and personalises communication; your clinical team defines the programmes and approves the guidance that reaches a patient.
See how the platform works
Data rights can be exercised at any time.
Access, correction, deletion, restriction, portability and objection requests reach us at [email protected]. Where Carely processes patient data on your behalf, requests are referred to your organisation as the controller and we support you in answering them.
FAQ
Common questions, answered directly.
What is a patient engagement platform?
A patient engagement platform unifies the full patient journey, from acquisition through treatment to long-term continuity, on one first-party data foundation. It sits above the clinical system, integrates with it, and orchestrates the communication that holds the relationship together.
How is Carely different from a CRM?
A CRM tracks deals and contacts. Carely tracks a care relationship: the inquiries, programmes, clinical events and communication that build up over years, connected across the systems a provider already runs.
Is Carely AI-ready?
Yes. Carely’s AI runs in a controlled environment on Amazon Bedrock within the EU, uses the connected history to personalise communication, and keeps outputs reviewable before they reach a patient.
Which healthcare providers can benefit from Carely?
Specialty clinics, clinic networks and hospitals that treat patients over time, and longevity or programme-based providers where the relationship continues well beyond a single visit.
Where is patient data hosted?
In the EU, on AWS. Your organisation remains the data controller and Carely acts as processor under a data processing agreement. Patient data is not shared with model providers or used to train foundation models.
Have another question? Contact our team
Questions about security or compliance?
Our team can walk your legal and IT colleagues through hosting, the data processing agreement, security measures and AI governance, and share the documentation they need for review.
Hosted in the EU on AWS · ISO 27001 certified · GDPR by design.