Trust
Patient data stays in the EU, and your organisation stays in control.
Carely is hosted in the European Union on AWS and certified to ISO 27001. Your organisation remains the data controller; Carely acts as processor under a data processing agreement. AI supports patient communication with human oversight.
Developed in clinical practice · Hosted in the EU on AWS.
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Hosted in the European Union
Carely runs on AWS infrastructure in the EU. Where data is transferred outside it, transfers rely on standard contractual clauses approved by the European Commission under Article 46 GDPR.
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ISO 27001 certified
Information security is managed under a certified programme, with organisational, technical and physical measures safeguarding against unauthorised access, disclosure and destruction.
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You remain the data controller
Carely Digital d.o.o. acts as your processor under a data processing agreement accompanying the platform subscription. Your organisation decides what is processed and for which purposes.
Engineered for healthcare from the ground up.
Patient data is hosted in the EU, your organisation retains control and clinical teams review patient guidance.
Carely’s AI runs through Amazon Bedrock in the EU. Patient data is not used to train foundation models. Your organisation remains the data controller, with Carely acting as processor under a data processing agreement. Clinical teams approve content and journeys before configured workflows deliver communication.
Where the data sits
One record, alongside the systems you already run
Carely works alongside your existing clinical and communication systems rather than replacing them. Website inquiries, clinical events and patient messages meet in one relationship history that your organisation owns.
Automated decision-making does not take place on the platform. Carely prepares and personalises communication; your clinical team defines the programmes and approves the guidance that reaches a patient.
See how the platform works
Data rights can be exercised at any time.
Access, correction, deletion, restriction, portability and objection requests reach us at [email protected]. Where Carely processes patient data on your behalf, requests are referred to your organisation as the controller and we support you in answering them.
FAQ
Common questions, answered directly.
What is Carely’s engagement platform?
Carely combines an AI-powered patient engagement platform with forward-deployed engineering. Our team connects your systems, builds personalised patient journeys and improves marketing performance with you, from first inquiry through treatment and ongoing relationships.
How is Carely different from a CRM?
Carely builds a patient relationship history across your EHR, website and communication tools. Our engineers connect these systems and establish the journeys, approvals and measurement needed to use it.
How does AI help?
AI agents analyse patient signals, propose personalisation and draft content. They assess marketing and lead acquisition, then recommend improvements for your team to review and approve.
Which healthcare providers can benefit from Carely?
Hospitals, healthcare networks and longevity clinics where patients need guidance before treatment, support between visits and ongoing engagement across teams, locations or programmes.
Where is patient data hosted?
In the EU, on AWS. Your organisation remains the data controller, with Carely acting as processor under a data processing agreement. The full clinical record stays in your EHR.
Have another question? Contact our team
Questions about security or compliance?
Our team can walk your legal and IT colleagues through hosting, the data processing agreement, security measures and AI governance, and share the documentation they need for review.
Developed in clinical practice · Hosted in the EU on AWS.