Managed services
The platform.
A team to run it with you.
Managed by Carely is the ongoing service for running patient journeys on the Carely platform. Our team prepares content, runs journeys and reviews performance with you, while helping your team gradually take over.
Hosted in the EU on AWS · ISO 27001 certified · GDPR by design.
LOngitivity
Where setup ends, ongoing support begins
Every Carely subscription starts with implementation, configuration, training and the first patient journeys, covered by an initial setup fee.
Managed by Carely is an optional monthly service for ongoing operation. We agree the scope around your priorities and available team, then help keep patient journeys running and improving after launch.
Meet our Team
One shared record
One shared record, a clear division of work
Our team plans and configures journeys, prepares content and reviews performance directly in your Carely environment. The same patient relationship history informs the work.
You set the priorities and approve clinical and brand communication. Regular reviews bring your team and ours together around results, decisions and next steps.
Compare agency vs managed care models
Independence
Built for handover
from the start
Your team learns through real patient journeys. We share playbooks, explain configuration and content decisions and guide your people through the work.
As your team becomes ready, content preparation, journey management and performance reviews can transfer in stages. The managed scope can reduce as your team takes on more responsibility.
Your data, journeys, content and results remain in your Carely environment.
When your team takes over, it continues with the same platform and relationship history, building on the work already done.
Healthcare playbooks, adapted to each provider
Carely builds one continuous relationship history from the first inquiry through each assessment and programme year. Programme events, communication and patient responses inform every next interaction.
Specialty clinics
We run journeys that capture inquiries, explain relevant treatment options and continue patient education beyond the procedure.
See the patient journey
Networks and hospitals
We connect inquiries, appointments and programme events across locations and departments, so patients get one consistent experience and each site’s expertise is explained when it becomes relevant to them.
Longevity clinics
We build programme journeys around assessments, protocols and adherence, keeping patients engaged between visits and inviting them into the next programme year.
Agree what we run. Plan what you take over.
Talk with our team about your priorities, available capacity and patient journeys. Together, we define what Carely will manage, what your team will approve and how responsibilities can transfer over time.
Hosted in the EU on AWS · ISO 27001 certified · GDPR by design.
FAQ
Common questions, answered directly.
What is a patient engagement platform?
A patient engagement platform unifies the full patient journey, from acquisition through treatment to long-term continuity, on one first-party data foundation. It sits above the clinical system, integrates with it, and orchestrates the communication that holds the relationship together.
How is Carely different from a CRM?
A CRM tracks deals and contacts. Carely tracks a care relationship: the inquiries, programmes, clinical events and communication that build up over years, connected across the systems a provider already runs.
Is Carely AI-ready?
Yes. Carely’s AI runs in a controlled environment on Amazon Bedrock within the EU, uses the connected history to personalise communication, and keeps outputs reviewable before they reach a patient.
Which healthcare providers can benefit from Carely?
Specialty clinics, clinic networks and hospitals that treat patients over time, and longevity or programme-based providers where the relationship continues well beyond a single visit.
Where is patient data hosted?
In the EU, on AWS. Your organisation remains the data controller and Carely acts as processor under a data processing agreement. Patient data is not shared with model providers or used to train foundation models.
Have another question? Contact our team