Email, SMS and WhatsApp
Approved workflows deliver messages through the channels patients use. Each interaction adds to one relationship history, so context carries across channels.
AI-powered patient engagement platform
A tailored solution. Standout patient experience. Smarter marketing.
Our forward-deployed engineers integrate Carely’s agentic platform with your systems to shape personal experiences, optimise marketing and understand patient behaviour.
Developed in clinical practice · Hosted in the EU on AWS.
One relationship history across your existing systems
Our engineers connect your website, EHR and marketing tools. Carely stores patient interactions and relevant EHR events in one relationship history. The full clinical record stays in the EHR.
AI agents use this context to propose personalised journeys and draft relevant communication.
Experience that differentiates
Make your clinical expertise part of every patient interaction through relevant education and guidance, shaped by each patient’s interests, history and stage of the journey.
Journeys that respond
AI agents analyse EHR events and patient behaviour to propose journey steps and personalisation. Approved workflows deliver guidance at the relevant moment.
Your clinical voice, with AI
AI agents draft education and messages in your clinical voice, adapted to patient context, journey stage and channel. Your team reviews content before use.
Journey setup with AI
Describe a journey in plain language. AI proposes steps, timing and messages; our engineers configure the workflow with your team before launch.
Marketing that proves itself
Connect marketing spend to treatment revenue and use AI recommendations to improve patient acquisition.
Capture inquiries with their context.
Our engineers connect landing pages, lead forms and website activity, bringing inquiries, interests and sources into one relationship record.
Guide patients through the decision.
Carely helps patients understand relevant treatment options through personalised education. AI proposes content based on their interests and interactions; approved journeys guide the next communication.
Connect marketing spend to treatment revenue.
Carely links campaign spend to completed treatments and revenue. AI agents monitor performance, assess lead-acquisition efficiency and recommend improvements where patient progression slows.
Relationships that compound.
Each interaction adds to your patient relationship database, helping your teams personalise engagement and build lasting relationships.
One history across your organisation.
Inquiries, messages, behaviour, interests and consent sit alongside relevant appointment and procedure events, keeping relationship history connected across locations and departments.
Find patient groups in plain language.
Describe a patient group, such as patients due an assessment. AI proposes a selection for your team to review.
Continue engagement beyond treatment.
Run education, assessment reminders and ongoing programmes from your own database, with communication shaped by each patient’s history and interests.
Give AI the context to personalise.
AI agents analyse relevant EHR signals, interests and previous interactions to recommend personalisation as each patient’s needs and relationship evolve.
Engineered for healthcare from the ground up.
Patient data is hosted in the EU, your organisation retains control and clinical teams review patient guidance.
ISO 27001
EU data residency
Private AI processing
Team review
No model training
Carely’s AI runs through Amazon Bedrock in the EU. Patient data is not used to train foundation models. Your organisation remains the data controller, with Carely acting as processor under a data processing agreement. Clinical teams approve content and journeys before configured workflows deliver communication.
A team to deliver the change
Our forward-deployed engineers turn your patient experience and marketing priorities into live journeys. We connect systems, support launch and optimise performance with your teams. Managed by Carely adds day-to-day content and journey management, with knowledge transfer to build your team’s capability.
Start with a patient journey
Explore the platform and a first deployment with our team.
Developed in clinical practice · Hosted in the EU on AWS.
FAQ
Common questions, answered directly.
What is Carely’s engagement platform?
Carely combines an AI-powered patient engagement platform with forward-deployed engineering. Our team connects your systems, builds personalised patient journeys and improves marketing performance with you, from first inquiry through treatment and ongoing relationships.
How is Carely different from a CRM?
Carely builds a patient relationship history across your EHR, website and communication tools. Our engineers connect these systems and establish the journeys, approvals and measurement needed to use it.
How does AI help?
AI agents analyse patient signals, propose personalisation and draft content. They assess marketing and lead acquisition, then recommend improvements for your team to review and approve.
Which healthcare providers can benefit from Carely?
Hospitals, healthcare networks and longevity clinics where patients need guidance before treatment, support between visits and ongoing engagement across teams, locations or programmes.
Where is patient data hosted?
In the EU, on AWS. Your organisation remains the data controller, with Carely acting as processor under a data processing agreement. The full clinical record stays in your EHR. AI also runs in the EU.
Have another question? Contact our team